Customer Services Administrator Location: Lambourne End Centre for Outdoor Learning, Lambourne End, Essex Salary: £18,000 per annum Hours: 35 hours week which will involve weekend working
Lambourne End Centre is a fantastic 54 acre site in south west Essex which is full of opportunity. The Centre’s scenic location in a rural setting, yet on the doorstep of East London’s urban fringe creates a unique resource. The Centre boasts residential accommodation and training facilities, outdoor adventure activities, a garden project and a working farm with dedicated environmental areas. These are used to generate a wide range of programmes which promote and deliver personal development opportunities for young people, especially those at risk or struggling in traditional mainstream environments. All the programmes are designed to encourage team building, problem solving and communication skills, as well as build confidence and raise aspirations.
The Centre is looking for a Customer Service Administrator to carry out receptionist and shop duties including welcoming groups, answering phone calls, responding to queries, updating bookings information, engaging with customers through Social Media and marketing and monitoring feedback.
Suitable candidates should have:
• Experience of working in an office environment.
• Experience of dealing with customers in person, on the telephone and via email.
• An understanding of how to utilise social media and other channels to promote the work of the Centre.
• Experience of using IT and a high standard of written English.
Due to the nature of the work, the post will be subject to an enhanced DBS check.